Confidentiality policy

Texaa is committed to protecting your private data. This policy describes how Texaa collects, processes and protects your personal information, for example your name, your job, your e-mail or IP address. We can collect personal data online, by telephone, during exhibitions and shows, and customer visits.

We collect personal data to respond to requests for samples and brochures, to develop offers and prepare orders, and for direct marketing purposes. When you browse our website, our servers can record your IP address, which can be used to collect generic demographic information. We can also collect data that is not personal but related for example to the type of browser and the domain names visited, etc.

Is it possible to subscribe to a Texaa newsletter?

You can subscribe to the Texaa newsletter by submitting your e-mail address. You will receive an e-mail in return confirming your subscription. You may unsubscribe from our updates at any time.

Cookies

Texaa uses cookies to collect data that helps us improve our site and our services. Cookies are small packets of text sent to your browser from a website. By using cookies, we can offer you a customised experience. The cookies used on our site are only accessible to our webmasters. These cookies can never be used to take data from your hard disk, obtain your e-mail address or give access to sensitive data about you personally.

Our website uses cookies for the following purposes:

• Analytical: with Analytics cookies we collect anonymous data about your use of our website and our services: e.g. the pages you consult, your number of visits and the errors you might encounter. We also use these cookies to check if you open and read our messages, such as our regular e-mail updates.

• Social media: our website allows you to share our data on social media and these cookies enable this by recording the social media that you use. We will not access your social media accounts.

There are several ways to control the use of the cookies that monitor what you do generally on internet. You can modify your browser’s settings so that you can accept or refuse cookies. You can also delete cookies that have been previously installed from your browser.

If you delete our cookies, you can still use our website.

Disclosure and storage

Personal data can be disclosed to third parties when:
• We send postal mail to you, such as samples and brochures
• We perform our direct marketing with our newsletter or other specific items
• We send our products to you using transport companies

We conduct an anti-fraud investigation. In this case, we are compelled to cooperate during an inquiry.

We will never send your personal data to third parties other than those involved in the operations listed above.
Your personal data is only stored in France.
Your data will only be kept for the length of time required to serve the purpose for which it was collected.

Security

Texaa has put security measures in place to protect the data under our control from loss, improper use and tampering.

Links

Our website has links to other websites. Texaa has no responsibility for any information that you give to other websites that you can access using these links.

How can we help? F.A.Q.

How can I get a quote?

By contacting the Texaa business representative of your region by telephone or e-mail and leaving your contact details and what you need. We will send you a quote promptly.

How can I order Texaa products?

Our products are manufactured in our workshop and made available to order. Just contact the Texaa business representative of your region. If you already have a quote, you can also contact the person handling your order: the name is at the top left of your quote.

How do I get my products installed?

Joiners and upholsterers are the best skilled to install our products easily. We work regularly with some professionals, who we can recommend. If you have a tradesperson, who you trust, we can support him/her. You can find our installation instructions and tips here.

Got a technical question?

All our technical data sheets are here. Your regional Texaa business representative can also help; please feel free to contact him/her.

Can I have an appointment?

Our business representatives travel every day to installation sites and to see our customers. Please feel free to contact them and suggest the best dates and times for you, preferably by e-mail.

Lead times

Our products are manufactured to order. Our standard manufacturing time is 3 weeks for most of our products. Non-standard products take from 5 weeks. We also perform miracles on a regular basis! Please feel free to contact us.

Deliveries

For the UK all orders worth £2,174 and more are delivered for free throughout UK. For the US please contact us.
We can also send our products anywhere else.

Who should I call?

To get a quote, a delivery time or technical information, we recommend you call your regional Texaa business representative, who you can find on the map.

Order tracking

If you need information about your order, please contact the person in charge of handling it: the name is at the top left of your quote.